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FAQs

Q

Q. Where are the tiles made?

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A. The tiles are manufactured in FOSHAN, CHINA.. How long have you been making glass tiles? We started making glass tiles and glass mosaic in 2010. We have been perfecting them ever since.
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Q. Can I come to visit your glass tile factory? Which is the nearest airport? Where is your factory?

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A. Welcome to visit our factory. Guangzhou Baiyun air port is the closest international airport Factory Add: NO.19 Jiangmei industrial district, Sanhuanxi Road, Xiaotang, Shishan Town, Nanhai district, Foshan ,China. 528222.
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Q

Q. I want a specific color. Can you make it?

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A. Yes, color matches are our specialty. We have experienced glaze professionals and special equipment for this purpose.
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Q. How is the tile colored?

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A. Our Glass Tile is colored using the highest quality glazes. The glazes are fused with the glass, so they will not separate or discolor over time.
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Q. Is the color uniform?

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Q. Is the color uniform?
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Q. Do you make custom mosaics?

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A. Yes, we do! We will work with you to plan your mosaic and create renderings of the finished product. We will mesh the pattern the way you specify and order the sheets to optimize installation. Please contact us for more information.
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Q. 16″ isn’t big enough. How big can you make your glass tiles?

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A. We manufacture tiles up to 24″x24″ as a standard size. Larger and custom sizes are always an option.
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Q. Can I mix different sizes of tiles?

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A. Yes! We offer modular sizes so you can mix any sizes while maintaining consistent grout lines.
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Q. Are your sizes exact?

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A. Yes. We use precise equipment to maintain consistent sizes. However, because we use modular sizes, we must allow space for grout. Therefore our listed sizes are nominal. This means that our 1″ × 1″ tile isn’t actually 1″ × 1″ but rather 25mm × 25mm.
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Q. Do you make trim pieces?

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A. Yes. We offer many types of trim pieces to provide a smoother transition to a different surface or to round corners.
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Q. Is it easy to install?

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A.Glass tiles are installed with the same care and general instructions for ceramic tiles. However, because glass is different from ceramic and porcelain, some important modifications must be observed. Please review our technical guide, paying close attention to crack isolation membranes, cutting with glass specific diamond blades and the use of a rapid setting polymer modified white thin set.
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Q. Can I install the tile on my own?

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A. Yes you can. There are great guides on youtube and each adhesive manufacturer provides detailed instruction. Of course, we offer our own installation instructions here. But if this sounds new to you, perhaps you should consider hiring a professional tile installer.
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Q. Can I hire any tile installer to install glass tile?

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A. Of course tile installers should be very familiar with the installation of glass tiles, but we are very happy to assist with instructions and to answer any specific questions that may linger.
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Q. How do I prepare a surface for installation?

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A. All substrates should be flat, clean and fully cured. A crack isolation membrane is highly recommended. No claims with respect to cracking will be accepted unless a crack isolation membrane is installed. Tile can be installed directly over the crack isolation membrane using a glass tile specific white thin set.
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Q. Do you mount your tiles on mesh?

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A. Small tiles (1/2″ up to 4″) are generally glued to a polyester mesh in sheets to assist the installer with a specific layout and speed up the alignment of assemblies. Larger sizes (generally over 4″ wide) become too heavy and are often supplied loose. Of course you can order the material any way you prefer. If your tile is destined for a wet area, we surface mount a clear film instead for no extra cost. This allows for optimal substrate adhesion and is removed after installation. Please let us know if your installation is wet or dry so we can apply the proper mesh.
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